Returns & Exchanges
What is the Refund/Return or Exchange policy?
If you change your mind (it happens to the best of us), or wish to return an unwanted gift, please contact us below as we would love to help you exchange or refund your purchase if returned within 4 days of receiving it.
There are a few things to note:
- All merchandise must be returned unused, unwashed and be accompanied by the original hang tags and packaging.
- If you wish to return or exchange your purchased item for another product, please check the table below and check the the return or exchange fees of your respective governorate.
|
Return or Exchange fees |
|
| Cairo, 6 October, Giza, Helwan, Alex, Imailia, Suez, Portsaid and Suez. | 45 EGP |
| Sharqia, Beheira, Dakahlia, Damietta, Gharbia, Kafr El Sheikh, Monufia and Qalyubia | 55 EGP |
| Aswan, Asyut, Beni Suef, Fayoum, Minya, Qena, Red Sea & Sohag | 80 EGP |
- If your product is faulty, or we sent you an incorrect order by mistake, send it back to us within 4 days of receiving it for a full refund (including shipping*).
*If you are eligible, we’ll send a prepaid returns slip to you.
If you would like to return/exchange a product purchased from our online store, please fill out the form below and please be sure to include your order number and contact details.
Alternatively, you can reach out to us via Facebook messenger or you can email us at info@tuya-group.com